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Frequently Asked Questions
Address Formatting
- My American Express account is not showing my mailbox number, what should I do?
- My AT&T bill is not showing my mailbox number, what should I do?
- My Bank of America account is not showing my mailbox number, what should I do?
- My GEICO mail is not showing my mailbox number, what should I do?
- Some of the sender or the vendor will not recognize my new Scan Mailboxes address due to their automatic verification system, what should I do?
- What should my Scan Mailboxes address should look like when sending through US Postal Service?
- What should my Scan Mailboxes address should look like when sending through US Postal Service?
Billing Questions
Mail Forwarding
Miscellaneous
- Can I access my account anytime if something is wrong at your office?
- Can I deposit individual checks?
- Can I pick my mail up at Scan Mailboxes?
- Can I receive packages at my place instead of my Scan Mailboxes' address?
- Can Scan Mailboxes address be used as a home or business address?
- Do you receive mail and packages from any couriers?
- Do you shred all of the mail when requested?
- Does junk mail count towards my account limit?
- How do I receive my mail online?
- How long will my original mail be stored?
- How long will my parcel/package be stored?
- Important information about mail from the bank
- Is there storage limit for scanned contents?
- Is your service secure?
- Read about the important information about automobile and home insurance
- What does Scan Mailboxes do with the sensitive materials such as new credit card received in the mail?
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Online Mailbox Account
Registered Agent Service
USPS Change of Address
USPS PS-1583 Postal Consent Form
- Can I scan the required documents and send it to you via an upload site or email?
- How do I start my online postal mail scanning service?
- I live in the Austin area, can I stop by the office without having to notarize the postal consent form?
- What documents are required to create my account?
- What happens if I do not send Scan Mailboxes a copy of my postal consent form (PS Form 1583)?
- Where do I get USPS PS 1583 form?